Outliers and outperformers wanted

Outliers and outperformers wanted

Uncork Capital-backed companies are building kick-ass teams in engineering, marketing, sales, operations and more.

Uncork Capital-backed companies are building kick-ass teams in engineering, marketing, sales, operations and more.

Lead Full Stack Engineer - Bots

Front

Front

Software Engineering
San Francisco, CA, USA
Posted on Thursday, March 21, 2024
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are seeking an experienced Full Stack engineer to strengthen our Bots team. The team has a broad scope, working predominantly on Front's customer support tooling, which includes Front's chat systems, knowledge base platform, and chatbot automations and integrations. The team is also responsible for Front's contact management system, which is vital to Front's omnichannel capabilities. Front's customer support tooling is relatively new: both Front's Knowledge Base and Chatbots were launched last year, so this role offers the opportunity to make a significant impact by building on our strong foundation to enable a wide variety of interactions and integrations with these new systems as we enable more use cases for more customers.
To excel in this position, you must demonstrate strong learning abilities, showcase proven software development skills, possess a mindset that aligns with being both a product and business-oriented engineer, have prior experience leading engineering teams, and work effectively within small, dynamic cross-functional settings.

What will you be doing?

  • You will work closely with product managers, product designers and other engineers to improve Front’s chat, chatbots, contact management, knowledge base, and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the capabilities of Front’s knowledge base, contacts, chat, and bots.
  • You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
  • You will be developing in a JavaScript environment, with special emphasis on TypeScript, Node.js, and React.

What skills and experience do you need?

  • Experience leading teams of senior software engineers delivering everything from product-focused features and enhancements to new products.
  • Industry experience building fast, reliable, real-time web-based applications.
  • Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
  • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
  • Exposure to architectural patterns of a large, high-scale web application.
  • Product minded: committed to building the best user experience.
  • Business minded: understands the power of leveraging technology toward business outcomes.
  • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
  • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

Bonus:

  • Experience with AWS technologies.
  • Rigor in A/B testing, test coverage, and other web best practices.
  • Experience working with complex data models at scale.
Visas: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
This position is open to Remote US
The US hiring salary range for this full-time position is $150,000 - $235,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.
Zone 1: USD $177,000 - $235,000
Zone 2: USD $159,000 - $212,000
Zone 3: USD $150,000 - $200,000
These ranges may be modified by Front at our sole discretion in the future.
What we offer
✨ Competitive salary
🤝 Equity (we are post-series D & backed by some of the best VCs in the US)
🏥 Private health insurance fully covered by Front
💪 Flexible Fridays - learn more here!
🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)
🛋 Mental health support with Modern Health
🍼 Family planning support with Maven
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.