bem tldr;

Hi! We’re bem. In 3-5 years, the definition of “user interface” will change significantly, and we’re building to enable the next generation of software primitives to drive growth by wrangling unstructured information and business processes. This journey is a team effort - and we’re excited to hunt for a Founding Technical Customer Success member to join our small but mighty team of 6 to support our GTM efforts.

We leverage the power of LLMs to create a new interface between humans and systems to build the interoperability holy grail. We deeply believe that software has failed its promise for most enterprises, and our mission is to deliver on that promise.

We’re already supporting Fortune 500 companies to scale their data journeys efficiently, have funding from top investors (Uncork Capital + Kevin Mahaffey + Gary Tan to name a few) to do so, and our founders have navigated this startup rodeo before.

Your role

As our founding Customer Success team member, you’ll be the technical bridge between our customers and our product. You’ll work directly with CTOs, Heads of Engineering, and technical teams to bring bem’s vision to life in their businesses. Your job isn’t just to help customers implement our platform—it’s to help them see what’s possible when they move beyond legacy approaches. You will play a crucial role in ensuring the success of our customers by guiding them through pilots, increasing adoption in annual agreements, and developing new use cases. Acting as the voice of the customer, you’ll collaborate closely with our engineering team to refine our product and ensure seamless integrations. This role is ideal for someone with a technical background at a developer-focused company who thrives in fast-paced environments. You'll report to our Head of Growth to build out our technical GTM framework.

Key responsibilities

• Own technical success for customers – Guide them through onboarding, ensure seamless integration, and help them uncover new use cases. You’ll occasionally troubleshoot technical challenges and provide guidance on best practices for product adoption. You’ll be responsible for driving QBRs.
• Drive adoption & expansion – You’ll own customer retention and expansion, driving value realization in pilots and long-term contracts by using data from existing customers to upsell. This team member will identify opportunities to deepen customer engagement, turning pilots into long-term partnerships.
• Act as a trusted advisor – Help technical leaders rethink their architecture, move beyond RPA/agents, and unlock the full potential of bem.
• Shape the future of bem – Work closely with product, future GTM, and engineering teams to translate real-world customer needs into new features and capabilities.
• Evangelize a new paradigm – Lead technical workshops, strategy sessions, and QBRs that help customers understand why ambient systems are the future.
• Solve hard problems – Every business has messy, complex data and workflows. You’ll help customers cut through the chaos and transform it into structured, intelligent systems.

Preferred background

• 5+ years in a technical customer success, solutions engineering, or GTM role at a developer-focused company.
• Strong technical acumen, ideally with experience in AI, data platforms, or developer tools.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Experience driving customer retention and expansion strategies.
• Hands-on experience collaborating with engineering teams on product development.
• Exceptional problem-solving skills and a proactive, ownership-driven mindset.

Your vibe

• Deeply curious – You don’t just want to help customers implement bem—you want to help them see what’s next.
• Comfortable in ambiguity – You thrive in fast-moving environments where playbooks are still being written.
• Able to navigate both technical and business conversations – You can talk APIs and architecture with engineers, then switch gears to discuss business impact with execs.
• Excited about the future of enterprise software – You believe that RPA, agents, and manual integrations are relics of the past—and you want to help build what’s next.

Why join bem?

• Work directly with founders & leadership on high-impact, strategic projects.
• Competitive comp, including early equity.
• Hybrid work environment (3 days in-office) with flexibility to balance work and life.
• Be part of a fast-moving, high-growth startup backed by top investors (Uncork Capital, Kevin Mahaffey, Gary Tan).
• Help build a new category of software—not just another SaaS tool, but the infrastructure for the next generation of business computing.