The Role:

The Global Program Management Lead works cross functionally to deliver programs across Carrot’s journeys, which span family forming (pregnancy, fertility, surrogacy/adoption) and hormonal health. This role will develop and guide the planning and execution of programs at Carrot to deliver on OKRs, clinical outcomes and address member and customer needs for both existing and new journeys. This is a highly cross-functional role, working with our clinical, product, global operations, customer success, marketing and commercial teams.

Responsibilities:

• Guide the development, launch, measurement and refinement of interventions for assigned programs, using evidence based research, member needs, customer goals and user feedback, by working with and guiding a highly cross functional team.
• Develop deep product knowledge and keep up to date on all product changes as well as collaborate closely with operations to ensure detailed execution.
• Lead through influence and ensure strong cross functional alignment on each program's purpose, objectives, and expected business and clinical outcomes.
• Be a strong utility player who is comfortable with ambiguity and enjoys leaning into activities such as leading All Hands meetings, Team Spotlight meetings, orchestrating annual planning and creating new governance structures and processes.
• Lead development of new programs and the expansion of existing programs with a focus on patient centered design and outcomes.
• Identify stakeholder engagement strategies, technology advances and other opportunities to drive differentiation and support growth.
• Provide regular updates on program progress, challenges, and achievements to steering committees.
• Strive for cost effective member journeys without compromising journey quality or member outcomes.
• Ensure programs are compliant with appropriate legal and regulatory requirements.

The Team:

This role reports to the Senior Director, Global Program Management. The Global Program Management team is a critical part of the Global Solutions team at Carrot and consists of individuals with diverse backgrounds and expertise in clinical program management, localization and program management of strategic capabilities. The program management team is passionate about continuous learning and education using a patient-centered approach. All interventions and any support provided to Carrot members follows a clinical evidence-based approach.

Minimum Qualifications:

• Bachelor's degree
• 6+ years of experience; 2+ years of experience in program development or operations at a provider organization, digital health or health plan
• Tech savvy and understands the software development lifecycle

Preferred Qualifications:

• MBA or advanced degree in relevant field
• Healthcare consulting experience
• Value based care experience
• Advanced communications, structured problem solving, change management and collaboration skills.
• Well-developed organization and project management skills; experience prioritizing between long-term, strategic programs and ad hoc, urgent requests.
• Strong executive presence, mastery in developing slides, and able to effectively influence team members at all levels of the organization; believes in frequent communication and transparency, and planning before taking action.
• Thrives working in a fast-paced, fluid, matrixed environment; comfortable with ambiguity
• Knowledge of the women’s health, fertility and/or hormonal health space

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $125,000-$150,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.