Win More Together™ with DubClub

The DubClub online ecosystem enables sports content creators and sports data providers (collectively termed “cappers”) to make more money with DubClub than anywhere else, while providing a superior experience of information delivery and advantageous interaction for subscribers of cappers.

• For cappers: DubClub provides a member buyer network along with a suite of tools, which cappers collectively use to grow their business and reliably deliver their content to their DubClub subscribers.

• For subscribers: DubClub offers the fastest content delivery (via push, Telegram, email, Discord) along with communities integrations and “capper discovery” to power a great user experience.

DubClub was founded by a team of Stanford football and baseball alumni who launched the company’s first product in October 2021. Since then, DubClub has scaled rapidly to hundreds of thousands of users (DubClub "members"), with millions in revenue generated by cappers through the platform. DubClub is backed with Series A funding from a leading Silicon Valley tech VC firm and a leading sports-focused tech VC firm out of New York.

Our Vision is to structurally benefit millions of people through the expertise of our customers (sports cappers).

We will achieve our Mission and Vision by relentlessly delivering growth for our customers.

• Dub, verb. Slang for the word “Win”.

• Club, noun. An association of people with common interests.

The role

DubClub is seeking a reliable and proactive Weekend Support Specialist to join our team. Responsible for weekend support 3 weekends a month (16 hours a weekend)

This role involves providing top-notch customer service and technical support to our users during weekends. The ideal candidate will be passionate about helping others, have excellent communication skills, and possess a strong understanding of our services and platform.

The problems you will solve

• Customer Support: Respond to customer inquiries via email, chat, and social media (mainly X, formally twitter) ensuring prompt and accurate assistance.

• Technical Assistance: Troubleshoot and resolve technical issues related to our platform, including account access, subscription management, and usage difficulties.

• Issue Escalation: Identify and escalate complex issues to the appropriate team members, ensuring they are addressed in a timely manner.

• User Education: Provide clear and concise instructions to users on how to effectively use our platform and services.

• Feedback Collection: Gather user feedback and report recurring issues to the development team for continuous improvement.

• Documentation: Maintain detailed and accurate records of user interactions and support cases in our CRM system.

• Shift Coordination: Collaborate with weekday support staff to ensure seamless handover of ongoing cases and updates.

What makes a great candidate

• Customer-obsessed

  • Empathetic and motivated to delight end-users.

• Collaborative

  • Highly urgent: works to advance projects quickly and takes pride in never blocking teammates.

  • Great teammate: highly accountable for doing their job so we can win more together as a team.

• Creative

  • Provocative: solution-minded, data-driven, opinionated. Burning desire to kill pain and solve problems.

• Clear

  • Polished: uses proper spelling, grammar, and punctuation when interfacing with customers. Makes clear that DubClub prides itself on providing a professional and first class Experience to all customers.

• Experience using Zendesk or a similar ticketing system in a customer-facing role.

• 1-4 years of experience on a high performing customer experience / support team

  • High growth, early stage software startup strongly preferred.

  • Experience with e-commerce, online marketplace, or consumer SaaS business model strongly preferred.

Compensation

• $27-$32/hour

• Work from home benefits

If you want to know more ...

DubClubber Benefits

• Impact. Everything you work on drives the business’s growth.

• Professional growth and coaching supported. Stipend available for professional development. We promote third party “coaching” for DubClubbers.

• Employer contribution and deductible for healthcare coverage.

• Work From Home (WFH) stipend up to $1,000 for office equipment.

• Laptop available for new DubClubbers.

DubClub is the Destination for Premium Sports Content Creators. Win More Together™.

Today, over 3 billion people globally identify as sports fans.

People have been betting on the outcome of sporting events for thousands of years (known as “playing”).

In the United States alone, Americans spend over $100 billion annually betting on sports and 1 in 10 Americans bet on sports every week.

Given the Supreme Court’s 2018 ruling to allow states to legalize sports betting, our industry is nascent and growing.

Most people who bet on sports end up with less money in their betting bankroll over time given the relative sophistication of sportsbooks.

Thus, tens of millions of people are turning to social media seeking capper expertise.

Without DubClub, there is no bespoke network for advantageous sports information and interaction.

As a result, DubClub exists to build an online ecosystem where everyone Wins More Together™.

Our Values (The 4 "C's")

We are product-centric in our approach to delivering growth for cappers. Our 4 main values are below.

1. Customer-obsession

   • Customer Obsessed: Sports cappers are our customers (aka “partners”). Our partners (cappers) are our highest priority and our greatest asset. Subscribers use DubClub because cappers use DubClub. Without cappers, we would have no problems to solve and thus DubClub wouldn't exist.

   • Pain Solving: Start small, solve pain, ship a simple solution, get feedback (seek the Answers to the Test), and iterate from there. We deliver growth for our partners by solving problems.

2. Collaboration

   • Win More Together™ Positive vibes only. We rely on each other and trust each other. As a remote-first company, we prioritize sharing knowledge through meetings facilitated by written documentation. Collaboration is KEY. Documentation is GOLD.

   • Accountability: DubClub employees are provided resources to succeed and are valued for holding themselves accountable. Performance is measured and communicated with directness and transparency.

3. Creativity

   • Informed Risk Taking: We place educated bets (quite literally using the advice of cappers). We de-risk our big ideas with theses that we can test and data that provides us with a measurable outcome.

   • Compound Value: We double down on bets that can provide value for our partners (cappers) and our partners’ customers (subscribers).

4. Clarity

   • Intentional decision-making: *We make decisions collaboratively, but with intentionality. To avoid extraneous opinions that slow us down, we use the RAPID framework and provide Answers To The Test for components of the RAPID.

   • Less is more: We eliminate ambiguity and reduce complexity to increase comprehension. This applies to processes, protocols, documentation, code, and more. Clear eyes… full hearts… Win More Together™.

   • Housekeeping: Regular cleanup ensures that we avoid extraneous noise that can slow us down. We strive to be anti-chaos machines.

Why Work With Us at DubClub? 💚

• You will have a real impact (quickly!) on real people's lives in a rapidly emerging industry.

• We're in a novel industry solving novel problems.

• Embrace the freedom to experiment: Have a good idea...? Ask highly engaged partners and subscribers, start small, ship it, get feedback, then iterate. Just make sure you come prepared to share data!

• Prioritize professional development: We invest in your zone of excellence, provide coaching, and ensure cross functional exposure/experience.

• Work alongside a leadership team that is open to ideas and input, while giving tangible direction on how to make an impact.

• Receive regular 360 feedback that is focused on personal development.

• Collaborate with other DubClubbers and work hard towards a shared goal! But, know that we don't take ourselves too seriously. Our partners matter more than anything.

• Be a valuable member of our fun, remote team! As evidenced by our 10+ food, nature, pets, etc. Slack channels.

We are an equal opportunity employer and do not discriminate on the basis of any status protected under federal, state, or local law.