As a Senior Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for customers across Fountain's growing suite of products. As the primary point of contact post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system configuration, QA, setup, and customer education. What You'll Be Doing: Partner with sales to define project scope; own customer relationships through implementation; carry out implementation projects end-to-end for small enterprise and mid-market customers; serve as a product expert; run virtual consultations and configuration walkthroughs; support rollouts and training; perform standard data migrations; leverage AI tools for documentation and visibility. How We Use AI on This Team: Use AI for meeting efficiency, project documentation, customer communication, technical problem-solving, and knowledge management. What You Should Bring: Solid understanding of the HR space; 4-6 years in implementation/project management/professional services/consulting; experience with HR tech platforms; proven track record managing mid-market engagements; strong time management; comfort researching processes and translating requirements; working knowledge of integrations; comfort using AI tools; ability to travel. Nice to Have: PMP/Agile/SHRM/PHR; familiarity with HRIS platforms; Workato/Zapier; Asana; AI productivity tools. Salary Range: $120,000- $140,000K USD + bonus, depending on location and experience.