Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Our Admin Experience team is in charge of the holistic experience of setting up and managing Front. Our product is a powerful and flexible tool. We strive toward a first class user experience for admins, and guide them as they adopt Front deeply. The Admin Experience team is in charge of the user journey through all our settings, of our permission architecture, of the majority of user management, etc. By making admins’ life easier, we guarantee that our customers get the most value out of Front.

What will you be doing?

• Collaborate closely with product managers, product designers, and other engineers to deliver on our product roadmap.

• Find elegant solutions to usability problems.

• Ramp on new web technologies that will make Front better.

What skills and experience do you need?

• Strong experience working on complex software systems, with a preference for full stack or backend engineering.

• Product-minded: committed to building the best user experience.

• Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.

• Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism.

• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.

• Full professional English proficiency

Bonus

• Enjoys building tools and foundations that users and coworkers will regularly use

• Previous experiences around user management (session management, SCIM, permissions, etc) or security are a plus

What we offer

• Competitive salary

• Focus Fridays - learn more here!

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Holiday Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice