Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

As an Account Executive, you’ll help introduce Front to prospects across the globe. You will foster new relationships via outbound sales, will be directly responsible for educating, providing awe-inspiring product demonstrations, and onboarding companies as they make the transition from prospect to customer. You’ll work closely with multiple teams across Front, including the CEO to ensure customer success at every stage during the sales process.

What will you be doing?

• Prospecting — calling and emailing key contacts across an organization, including C-Suite

• Understanding customer needs fully and articulating the relevant benefits of Front

• Matching use cases effectively to the Front platform

• Documenting key details properly including main use case, deal timeframe, and drive next steps

• Building informal rapport with contacts to encourage long term relationships

• Providing thorough product demonstrations, both virtually & on-site

• Prioritizing opportunities and ownership of pricing negotiations through close

• Using Salesforce for lead management and pipeline forecasting

• Providing a delightful customer experience, regardless of deal outcome
  

What skills and experience do you need?

• 4+ years in a full-cycle sales role, ideally in SaaS

• Experience building your own pipeline from scratch

• Proven track record of forecast accuracy and revenue deliverables with ACV between $40k-$100k

• Consistent overachievement against sales targets in past experiences

• Strong written and verbal communication skills

• Empathy and a unique ability to understand customer needs

• Highly organized with exceptional follow-up skills due to managing multiple opportunities at any given time

• CRM experience, preferably with Salesforce

• A great attitude and ability to collaborate in a small team

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Holiday Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice