Groq delivers fast, efficient AI inference. Our LPU-based system powers GroqCloud™, giving businesses and developers the speed and scale they need. From our Bay Area roots to our growing global presence, we are on a mission to make high performance AI compute more accessible and affordable. When real-time AI is within reach, anything is possible. Build fast.

Enterprise Support Manager

Mission:

At Groq, we're dedicated to empowering developers and companies to build AI applications that transform industries and improve lives. As our Enterprise Support Manager, you'll play a critical role in ensuring the success of our largest and most strategic accounts, providing exceptional support and guidance to help them achieve their goals.

Responsibilities & opportunities in this role:

Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.
Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.
Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.
Develop and maintain a deep technical understanding of Groq's products and services, as well as the needs and goals of our Enterprise customers.
Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.
Develop and maintain metrics and reports to track key performance indicators, such as customer based usage and performance, customer satisfaction, and account activity
Identify and escalate complex issues to senior leadership, and work with them to develop solutions.
Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication

Ideal candidates have/are:

5+ years of experience in customer support, developer support, or a related field.
Proven track record of success in supporting large and complex accounts, with a focus on building strong relationships and complex technical troubleshooting and support.
Strong analytical and problem-solving skills, with the ability to think critically and strategically.
Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
Strong practical understanding of the AI industry with hands-on experience building AI applications.

Attributes of a Groqster:

Humility - Egos are checked at the door
Collaborative & Team Savvy - We make up the smartest person in the room, together
Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
Curious & Innovative - Take a creative approach to projects, problems, and design
Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

Compensation:

At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, salary range is determined by your location, skills, qualifications, experience and internal benchmarks. Compensation for candidates outside the USA will be dependent on the local market.

Groq is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

Groq complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We do not tolerate discrimination or harassment based on any protected characteristic.

Groq is committed to working with and providing reasonable accommodations to qualified individuals with physical or mental disabilities. If you require a reasonable accommodation to complete an application or to participate in the hiring process, please contact us at talent@groq.com. This contact is for accommodation requests only, which will be considered on a case-by-case basis.

All offers of employment are contingent upon verification of the applicant’s identity and employment authorization in accordance with federal law.

Groq encourages people with criminal record histories to apply for employment, and values diverse experiences, including prior contact with the criminal legal system. To that end, Groq welcomes such applicants in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster.

Req ID: R632

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