Customer Operations Engineer
Loft Orbital
Customer Service, Operations
San Francisco, CA, USA
Posted 6+ months ago
Wanna join the adventure?
COEs ensure exceptional customer experiences throughout Loft mission deployments, leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal stakeholders, you'll develop and deploy missions within the Loft framework, refining Cockpit's functionality through automation and feedback interpretation to align with evolving user needs. COEs excel in software development, testing, space operations, and solutions engineering, driven by a commitment to delivering outstanding customer satisfaction.
*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other marginalized people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t ‘check all the boxes.
About This Role:
- Serve as Loft's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operations
- Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
- Improve Cockpit functionality as a developer through implementation improvements and automation
- Help translate feedback from customers into a Cockpit's feature roadmap
Must Haves:
- Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and test
- Exposure to both ground software and flight software (note: you will not be expected to write flight software)
- Experience writing software scripts in Python
- Exposure to Docker containers as well as general DevOps exposure
- Preferred: Experience with GNC / Orbits
Nice to Haves:
- Exposure to Docker containers as well as general DevOps exposure
- GraphQL, UI Design
- Experience operating systems at scale
Some of Our Awesome Benefits:
- 100% company-paid medical, dental, and vision insurance option for employees and dependents
- Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
- 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
- Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
- 401(k) plan and equity options
- Daily catered lunches and snacks
- International exposure to our team in France
- Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
- Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
- Off-sites and many social events and celebrations
- Relocation assistance when applicable
Who We Are
Loft Orbital builds “shareable” satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission.
Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data.
At Loft, you’ll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.
We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages.
With 4 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.