Company Description

B2B SaaS companies face significant challenges in their Go-To-Market (GTM) operations due to outdated tooling for revenue operations, including quoting, invoicing, and metering. These tools weren’t designed for the dynamic nature of SaaS, forcing companies to spend excessive resources patching together disparate systems for every GTM change—whether it’s a pricing, packaging, or business model adjustment. This inefficiency negatively impacts revenue growth and scalability.

At MonetizeNow, we are solving this problem with the World’s First Unified Quoting, Metering, and Billing Platform, enabling revenue operations to function seamlessly—like electricity: transparent, agile, and powerful.

Our Culture

At MonetizeNow, our culture is our foundation. We embrace and live by our core values:

• Attention to Detail

• Extreme Collaboration

• No Jerks

• Bias for Action

• Tinkering

• Having Fun

We believe in fostering an environment where innovation thrives and team members are empowered to create meaningful impact.

Job Description

We are seeking a dynamic and customer-focused Solutions Engineer to join our team. In this role, you’ll bridge the gap between technical solutions and customer needs, playing a pivotal role in post-sales onboarding, support, and ongoing customer success.

The ideal candidate is a problem solver with exceptional communication skills, a strong technical aptitude, and a passion for delivering outstanding customer experiences. You thrive on identifying root causes, digging deeper than surface-level fixes to create sustainable, impactful solutions.

What you'll do

1. Provide hands-on support during product setup, configuration, and integration.

2. Investigate customer challenges, ensure their concerns are heard, and proactively address issues.

3. Guide customers toward best practices to maximize the value of the MonetizeNow platform.

4. Solve customer needs with innovative, actionable solutions.

5. Collaborate with CX Leads, Product, and Engineering to represent the voice of the customer and prioritize enhancements that matter most.

6. Contribute to customer documentation and create scalable solutions to improve support.

7. Perform analysis and implement solutions using tools like SQL, TypeScript, or Python.

8. Write and deploy small fixes or enhancements in production to address bugs or improve functionality.

9. Delve into processes across our product suite, including - Java/Kotlin codebase, JavaScript/React frontend, Logs and integrated connectors (e.g., Salesforce, HubSpot, Netsuite, QuickBooks, Anrok, Avalara, Stripe).

Qualifications

Education

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

Experience

1. 3+ years in a solutions engineering, technical consulting, or similar role.
2. Proven ability to work directly with customers in a technical capacity.

Technical Skills

1. Strong understanding of APIs, integrations, and cloud-based software solutions.
2. Proficiency in programming/scripting languages such as Python and JavaScript.
3. Familiarity with Salesforce CRM data object models.
4. Basic knowledge of networking, databases, and system architecture.

Soft Skills

1. Exceptional verbal and written communication skills, capable of explaining complex technical concepts to both technical and non-technical audiences.
2. Strong interpersonal skills to build trust and maintain customer relationships.
3. Proactive problem-solving mindset with a resourceful and self-driven approach.
4. Passion for learning and developing expertise in the FinTech stack (Quoting, Billing, Payments, Tax, Accounting).
5. Experience working with remote teams on complex software implementations.

Additional Information

Benefits

• Comprehensive medical, dental, and vision insurance.

• 401(k) participation.

• Unlimited, flexible PTO for exempt employees.

• Company-sponsored outings and team-building events.

Join us at MonetizeNow and help revolutionize Quote-to-Cash operations for SaaS companies worldwide!