The Salesforce Administrator will assist with the ongoing development of our Salesforce deployment. This hands-on person will not only have good technical skills, but will be able to multitask, be self-sufficient, be confident, think ahead, be proactive, communicate effectively and have good soft skills. The Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes including Sales, Support, Professional Services, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part analyst. The Salesforce Administrator will be responsible for execution of the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Responsibilities:

• Supporting the internal Reputation Salesforce Org

• Supporting Salesforce CPQ users, requests, and updates

• Provide routine support and user maintenance

• Design, configure, test, and administer SFDC including, but not limited to, Custom Objects, Flow, Custom Fields, Validation Rules, Lightning Pages, Data Imports/Updates, Apex code and supporting test classes (if applicable)

• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting

• Support the integration of third-party applications

• Work with Salesforce to understand their platform roadmap and how to apply enhancements to internal business challenges

• Contribute knowledge and expertise around security models and governance

• Initiate, plan and execute projects

• Provide general user training on using Salesforce

• Promote service excellence

• Maintain excellent communication with all end users

• Execute other assigned tasks as delegated

• Additional duties as assigned

Qualifications:

• Bachelor’s degree or related experience

• Salesforce Administrator (ADM201) certified

• Salesforce CPQ Certification

• Creative and analytical thinker with strong problem-solving skills

• Excellent project management skills and a positive attitude

• Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures

• Ability to multi-task in a fast-paced environment

• Experience with data modeling best practices

• Experience deploying change sets from Salesforce sandbox environments

• Familiar with common software development practices and methodologies

• Experience with data mining and data cleansing techniques

• Experience writing and executing user acceptance test plans

• Experience with Configuring and Managing Salesforce Communities

• Familiarity with APEX concepts

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

• Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”

• Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.”

• Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

• Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Embracing a culture that values uniqueness.

• Inclusion: Inviting diverse groups to take part in company life.

• Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO

• Paid company holidays

• 4 company provided, “Recharge Days”, which are wellness days off for the entire company

• Several active Employee Resource Groups (ERG’s) to help foster inclusion and community

• Employee Assistance Program

• Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

• Fetch Pet Insurance

• 401K

• Health, dental and vision insurance

• Paid maternity leave

• Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.