Role Summary:

Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation.com is looking for a Google Account Coordinator with these skills. Your responsibilities would be to manage a portfolio of clients and locations, specifically for Google My Business, from implementation and onboarding, through day-to-day maintenance, for the industry leader in the online reputation management space.

The Google Account Coordinator is responsible for claiming, editing and maintaining Google My Business pages, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines.

Responsibilities:

• Managing all aspects of client data as an individual contributor on Google My Business, from initial onboarding, data acquisition, data entry, and ongoing maintenance to ensure of accuracy

• Interfacing with customers and advising on best strategies for a successful online reputation management program

• Working closely with the manager/lead to engage with engineering and product on customer product implementation and feature requests

• Providing world-class customer service, through organization, urgency and strategy

• Collaborating effectively with sales, professional services, product and peers to maximize the customer experience

• Open to work 24/7 operations

Qualifications:

• 2-3 years of customer service and/or account management experience, SaaS a plus

• Data entry, including working with large data sets, excel and ensuring they are in the correct format for import

• Ability to hold others accountable and follow up consistently to ensure of end-to-end completion of client requests

• Knowledge of social media platforms and review sites (preferred)

• Highly organized, self-driven and eager to provide a superior customer service experience

• Excellent written and verbal skills

• Ability to work well under pressure

• Ability to find creative solutions to challenging problems

• Desire to excel and grow within the organization

• Bachelor’s Degree preferred or equivalent experience

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

• Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

• Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

• Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)

• Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

• OPD: of 7500 per annum per employee

Leaves

• 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)

• 12 Casual/Sick leaves (Pro-rata calculated)

• 2 Earned Leaves per Month (Pro-rata calculated)

• 4 Employee Recharge days (aka company holiday/office closed)

• Maternity & Paternity (6 months)

• Bereavement Leave (10 Days)

Car Lease:
Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.