About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

We are seeking a strategic and dynamic Sr. Director, Global HR Business Partner to lead our global HR Business Partner team and shape the people strategy at Reputation. This individual will serve as a trusted advisor to senior leadership, driving initiatives that enable business growth, foster a high-performance culture, and enhance the employee experience across our global workforce.

Responsibilities:

• Lead, mentor, and develop a global team of HR Business Partners, ensuring alignment with business objectives and company values.

• Act as a strategic partner to executives and senior leaders, advising on organizational design, workforce planning, leadership development, and change management.

• Partner closely with cross-functional HR leaders (Talent Acquisition, Total Rewards, Learning & Development, People Operations) to deliver integrated people strategies that drive business performance.

• Champion a people-first, performance-based culture that emphasizes collaboration, accountability, and innovation.

• Drive the performance management process, ensuring clear goal-setting, meaningful feedback, and effective talent reviews across the organization.

• Oversee employee relations globally, balancing risk mitigation with proactive engagement strategies to strengthen culture and retention.

• Lead succession planning, leadership coaching, and development initiatives to build organizational capability and prepare the business for future growth.

• Ensure compliance with global employment laws and practices, while driving consistency, scalability, and efficiency in HR programs and processes.

• Partner with Talent Acquisition to align workforce planning with business needs and ensure a positive, seamless candidate and employee onboarding experience.

• Influence and guide leaders through organizational change, helping teams navigate transformation with resilience and clarity.

• Serve as a cultural ambassador, reinforcing and evolving the values that define our company globally.
  

Qualifications:

• 12+ years of progressive HR leadership experience, including at least 5 years in a senior HRBP role supporting executives and managing teams.

• Bachelor’s degree in Human Resources, Business, or related field; advanced degree or HR certification (e.g., SPHR, SHRM-SCP) preferred.

• Proven experience leading and developing HR teams across multiple geographies.

• Strong business acumen with the ability to align people strategy to business objectives.

• Strong knowledge across core HR disciplines, including employee relations, organizational design, talent management, performance management, and compensation.

• Exceptional communication, influence, and relationship-building skills with senior leaders.

• Demonstrated ability to thrive in a fast-paced, dynamic, and global environment.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1

• 10 paid company holidays

• 4 company paid , “Recharge Days,” which are wellness days off for the entire company

• Health, dental and vision insurance

• 401k

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of unique perks and apps:

  • PerkSpot - Employee Discount Program

  • Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options

  • Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support

  • Omada - Virtual prevention and physical therapy program

  • Ladder -Life insurance to supplement outside of employer offering

  • SoFi - Financial wellbeing platform and 1:1 advice

  • Fetch - Pet insurance discount program

  • Spring Health for Guardian - Virtual mental health support

  • XP Health for Guardian (virtual eye-wear platform)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.