Director of Finance and Operations

100% Remote (U.S. Based Only, Select States - See Below)

About the role

As the Director of Finance and Operations, you will oversee the company’s finance, fraud, customer support, and success teams. Partnering closely with leadership, you will manage the day-to-day finance functions, lead the finance team in developing and executing financial planning, budgeting, and forecasting, and guide high-level decisions on financial policies.

StyleSeat is a collaborative, fast-moving, and innovative 90-person company. The right candidate will focus on maintaining financial stability and supporting profitable growth, empowering a team of top performers to achieve our goals.

We are also open to senior director candidates.

What you’ll do

Finance

• Drive financial planning, budgeting, and forecasting in collaboration with the CEO and other leaders.
• Develop and maintain financial models and reports that support the company’s strategic objectives and provide actionable insights.
• Implement and optimize financial systems, tools, and processes to support growth and operational efficiency.
• Oversee the preparation and delivery of audited financial statements in compliance with PCAOB standards.
• Monitor cash flow, capital allocation, and financial health, reporting regularly to leadership.
• Manage tax compliance and ensure timely filing of state and federal taxes.
• Collaborate with HR on compensation planning, hiring, and recruiting efforts aligned with budgeting and forecasting.

Fraud and Compliance

• Provide leadership and guidance for our Fraud team and improve overall fraud prevention and controls.
• Oversee fraud risk management by ensuring high-level visibility and accountability, developing and implementing operational, investigative, executive processes, and establishing metrics to monitor and mitigate risks effectively.
• Communicate performance, initiatives, and threats to senior management via summaries, dashboards, and reporting.
• Delivering comprehensive, proactive, and rapid solutions to evolving threats and opportunities.
• Build fraud awareness, education, and referral/alert notification processes.

Customer Experience

• Set and drive new objectives for the Customer Support and Success teams to improve the overall customer experience while minimizing costs.
• Assess current tools and technologies, providing the team with the resources and support needed to maximize efficiency and effectiveness.
• Collaborate with team leaders to align their goals with company priorities
• Motivate and guide the team to prioritize high-impact, revenue-generating metrics.
• Develop and implement strategies to improve customer satisfaction and retention.

Who you are

Successful candidates can come from a variety of backgrounds, yet here are some of the critical experiences we’re looking for:

Qualifications & Experience

• 7+ years of financial management experience, with 3+ years in a leadership role.
• Leading finance operations, including fraud prevention and customer service teams and initiatives. Motivating teams to achieve key and impactful metrics in a fast-paced environment.
• Financial Expertise: Strong knowledge of financial operations, including profit and loss statements, balance sheets, budgeting, forecasting, and cash flow management. Experience aligning operational initiatives with financial objectives. Advanced analytical skills with experience in building and refining financial models to forecast outcomes, evaluate risks, and support data-driven decision-making. Ability to present complex financial data, performance metrics, and risk assessments clearly and effectively to senior leadership and cross-functional teams.
• Fraud and Compliance Knowledge: In-depth understanding of fraud prevention techniques, risk assessment, and operational controls, with the ability to integrate these practices into broader financial strategies.
• Customer Experience: Managing and optimizing customer support and success teams while ensuring these initiatives align with financial performance goals.

Personal & Professional Characteristics:

• Possesses executive presence with high levels of personal and professional integrity.
• A change agent with the self-awareness and organizational savvy to advance initiatives with grace and efficiency.
• A progressive thinker who seeks continuous improvement for the organization and its team members.
• Exceptional written and verbal communication skills, with the ability to engage effectively with multiple stakeholders.

Salary Range

Our job titles may span more than one career level. The career levels we are targeting for this role have a combined range of $150,000 to $200,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. Base pay ranges are subject to change and may be modified in the future.

Company Overview

StyleSeat is the premier business platform for SMBs in the beauty and wellness industry to run and grow their business; and destination for consumers to discover, book and pay. To date, StyleSeat has powered more than 200 million appointments totaling over $12 billion in revenue for small businesses. StyleSeat is a platform and marketplace designed to support and promote the beauty and personal care community.

Today, StyleSeat connects consumers with top-rated beauty professionals in their area for a variety of services, including hair styling, barbering, massage, waxing, and nail care, among others. Our platform ensures that Pros maximize their schedules and earnings by minimizing gaps and cancellations, effectively attracting and retaining clientele.

StyleSeat Culture & Values

• Diversity - We celebrate and welcome diversity in backgrounds, experiences, and perspectives. We believe in the importance of creating an inclusive work environment where everyone can thrive.
• Curiosity - We are committed to fostering a culture of learning and growth. We ask questions, challenge assumptions, and explore new ideas.
• Community - We are committed to making a positive impact on each, even when win-win-win scenarios are not always clear or possible in every decision. We strive to find solutions that benefit the community as a whole and drive our shared success.
• Transparency - We are committed to open, honest, and clear communication. We hold ourselves accountable for maintaining the trust of our customers and team.
• Entrepreneurship - We are self-driven big-picture thinkers - we move fast and pivot when necessary to achieve our goals.

Applicant Note:

StyleSeat is a fully remote, distributed workforce, however, we only have business entities established in the below list of states and, thus are unable to consider candidates who live in states not on this list for the time being. **Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

* Alabama

* Arizona

* California

* Colorado

* Florida

* Georgia

* Illinois

* Indiana

* Maryland

* Massachusetts

* Michigan

* Nebraska

* New Jersey

* New York

* Ohio

* Oregon

* Pennsylvania

* Virginia

* Washington