Support Engineer

Description:

If you’re passionate about solving networking issues and providing high-quality support, this is the role for you! We’re seeking a new full-time Technical Support Engineer to join our growing team. In this role, you will be responsible for providing technical support for individuals, teams, and companies using Tailscale. You’ll be part of a growing team of engineers focused on delivering excellent support and proactively solving friction through partnering with our Sales, Product, and Engineering teams.

Because we’re an early-stage and fully remote company, we’re looking for a motivated individual who can think on their feet, enjoys collaborating with highly technical teams, and is comfortable working asynchronously. This doesn’t mean we are going to give you more work than you can handle– we want to understand your special, niche skills and enable you to bring them to work with you.

You will:

• Become an expert in the use of the Tailscale product, including Access Control, Authentication, and Routing features.
• Handle support requests from customers regarding issues occurring in their use of the product.
• Work closely with Customer Success, Sales, and Engineering to help users successfully deploy the Tailscale product.
• Collaborate with our Engineering team to debug and fix customer issues.

Ideally, you have:

• 4+ years experience in technical support roles.
• 1+ years experience with networking. You should know what a subnet is and what routing does. CCNA or equivalent is a plus. Extensive experience with Tailscale is even better.
• Interpersonal communication skills and the ability to work effectively on a team.
• Excellent written communication skills. Much of the role is via email and forum-based conversations.
• A strong desire to work with customers and partners in solving problems.