Vidyard is the leading provider of AI-powered video messaging and engagement solutions for modern revenue teams. Trusted by 100,000+ companies, Vidyard helps go-to-market teams connect with buyers more personally and effectively at scale - accelerating deal cycles, increasing close rates, and humanizing digital communication. With AI video tools, real-time analytics, and automated workflows, Vidyard is redefining how companies grow revenue through video.

About the Role

Vidyard is looking for a Senior Manager, Product Design to lead our Product Design team, reporting to the VP, Product and Design. You will work closely with the Product team to help define the vision and strategy for the suite of Vidyard products. You will champion design-led thinking and serve as a strategic partner in the product development process - ensuring every customer interaction reflects an “it just works” experience while reimagining the ways customers will use Vidyard in the future.

This role is critical in building a world-class design discipline at Vidyard. You’ll work closely with leaders across the business and shape not just our products, but our people and the way we design and build.

This is a remote-first role open to candidates located in Canada.

About the Team

Our Product Design team includes three Product Designers and a Copywriter/Technical Writer, each embedded in cross-functional squads alongside Product Managers, Software Development Managers, and Developers. We strive to deliver accessible, customer-centric experiences grounded in research and data, and we've built a collaborative critique culture focused on solving the problems that matter most to our customers' day-to-day work.

We're a team that's actively evolving how we design. We embrace AI as a core part of our creative and operational toolkit - whether that's accelerating research synthesis, exploring design directions faster, or improving how we document and communicate our work. We're not just keeping up with the industry; we're constantly evaluating and adopting best-in-class AI tools to push the quality of our work and the efficiency of how we do it. If you're excited by the idea of helping shape what a modern, AI-forward design practice looks like, this team is for you.

What You’ll Work On

Craft & Quality

• Partner with cross-functional teams to deliver intuitive, engaging, and accessible user experiences that meet business objectives.

• Champion user delight and ease of use as key product differentiators. Continuously push the quality bar for our UX and help evolve our design system.

• Facilitate design critiques, workshops, and collaboration sessions to foster cross-functional alignment and uplevel skills across the design team.

• Balance long-term vision with short-term execution, continuously shipping value that ladders up to the product roadmap.

Product Vision & Strategy

• Lead generative research to help define the future direction of Vidyard’s product experience.

• Use insights to drive product strategy and connect design initiatives to business outcomes.

• Collaborate with Product and Engineering to define the design vision, strategy, and roadmap.

• Advocate for design thinking and a user-centered approach across the organization.

Communication & Collaboration

• Present design work to leadership with thoughtful storytelling that influences and inspires.

• Facilitate collaboration between design, product, and engineering to prioritize efforts and ensure seamless execution.

• Advocate for design as a key driver of business success and user satisfaction across the organization.

• Build strong relationships with Sales, Marketing, and Customer Success to deliver a best-in-class customer experience end to end.

Leadership & Management

• Lead, mentor, and develop a high-performing team of Product Designers and a Copywriter/Technical Writer, helping them grow their skills and achieve their career goals.

• Set clear goals, provide constructive feedback, and create individual development plans for team members.

• Foster a collaborative, customer-focused culture within the team and across the R&D organization.

• Help implement and continuously improve team processes including critiques, team rituals, and ways of working.

What We’re Looking For

• 5 - 8+ years of experience in product design, including a combination of leadership and hands-on design work.

• Strong understanding of user-centered design principles, UX research, and design systems.

• Ability to balance leadership responsibilities with hands-on design work in a fast-paced, dynamic environment.

• Expertise in design tools like Figma, including emerging AI-design tooling like Google AI Studio, Claude, Lovable etc.

• A solid understanding of research and testing methods required to develop customer empathy, discover problems, and validate ideas.

• Ability to own the end-to-end design process - from conceptual thinking to high-fidelity prototypes.

• Experience working in a cross-functional squad with Product Managers and Software Developers.

• Experience in a Product-led Growth (PLG) company is an asset.

• Demonstrated ability to collaborate cross-functionally across Marketing, Sales, and Customer Experience teams.

• Proven ability to manage, mentor, and grow a multidisciplinary team including designers and writers.

• Comfort leveraging AI tools to enhance team workflows, accelerate design exploration, and improve outcomes - while applying strong creative and strategic judgment.

Our Tech Stack

You’ll work with technologies like:

• Figma

• FigJam

• Claude

• UserTesting

• Slack

• Google Suite

Our Commitment to Fair & Transparent Hiring 🤝

We believe the hiring process should be clear, respectful, and equitable for every candidate.

The salary range for this role is: $167k - $184k - $204k CAD in Canada. The salary range is designed to capture the full journey from developing skills to excelling in the role. Most new hires join close to the midpoint, which aligns with being fully capable in the position.

• Compensation: At Vidyard, we’re committed to fair and transparent pay that reflects both where you are today and where you can grow. Our compensation is guided by market data and structured salary bands that consider skills, experience, performance, and internal equity to ensure fairness and competitiveness across all roles.

• AI in Hiring: AI-enabled tools are used to assist in reviewing applications and documenting evaluations. These tools help us work smarter, but all final hiring decisions are made by people who take the time to consider your unique strengths and experience. This is the same reason why we ask that you refrain from using AI Interview assistants during your interview process.

• Accessibility for All: We’re committed to creating an accessible recruitment process. If you require accommodation at any stage, reach out to our recruitment team at recruitment@vidyard.com.

Will You Thrive at Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.

• Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.

• Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).

• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.

• Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.

• Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.

• Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.

Why You’ll Love Working at Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

• Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year.

• Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period).

• Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot.

• Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.

• Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development.

• Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community.

• Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario.

Come join a team where your best life meets your best work!